FaceKom in the financial sector

Online client acquisition and contracting with client identification, customer management and e-signature solutions.

Tailor-made for the financial
sector

We designed our solutions and services based on real-world needs and challenges faced by financial institutions on a daily basis.

After 3 years of working together with the biggest banks in Europe, we have a deep understanding of the requirements of both financial institutions and their clients and we are committed to delivering easy-to-use, smart and flexible solutions to our partners.

Cost-effective

Costs related to physical contract signing such as human resources, paper and relevant tools are significantly reduced.

Complies with Regulations

FaceKom is AML, KYC and eIDAS compliant. It is GDPR and PSD2 ready and we are currently non-qualified trust service provider. The company will receive the ISO 27001 certification soon.

Better Customer Care

Working remotely and without paper means improved customer care efficiency and improved client experience.

Empowering Online Possibilities

  • Remote Customer Due Diligence
  • Open Accounts
  • Issue Loans
  • Detect Fraud
Learn more about our company

Online customer onboarding deals with highly sensitive personal information, so we make sure it is handled in the right way.

Customer due diligence with FaceKom’s operator-guided video call or automated Computer Vision is a secure, fast and convenient process, enabling immediate access to the bank’s services.

Your customers enter their details on your website or app. This is followed by video identification with FaceKom’s eID. Upon completion of a positive ID check, the customer receives login credentials with which they can open accounts, get loans and sign contracts.

User Journeys

STEP 1

The customer has to provide basic information about themselves to start the automatic identification session

STEP 2

After registration, the customer has to go through a compatibility check to ensure that their devices and network connection is capable of conducting the automatic identification

STEP 3

The customer arrives to the self-service room where they can initiate the self-service (‘selfie identification’)

STEP 4

In the identification session, the customer sees an easy-to-use, intuitive UI that is a responsive website in case of a web-based process, offering optimal UX

STEP 5

In the process, the customer must show both sides of ID or passport and proof of address

STEP 6

To validate the customer, the system will run automatic liveness detection and other form of checks

STEP 7

The platform is capable of handling two-factor-authentication in accordance with PSD2 legislation

STEP 8

At the end of the session, the customer can be redirected to a feedback page or to any other website, defined by the partner

STEP 1

The customer has to provide basic information about themselves to start the video chat session

STEP 2

After registration, the customer has to go through a compatibility check to ensure that their devices and network connection is capable of conducting a video session

STEP 3

The customer arrives to the waiting room where they wait for an operator to connect to them, or they can initiate a self-service (‘selfie identification’) or request a call back

STEP 4

In the live video session, the customer sees an easy-to-use, intuitive UI that is a responsive website in case of a web-based process, offering optimal UX

STEP 5

During the session, the customer must follow the operator’s guidance including showing valid ID and proof of address

STEP 6

The platform is capable of handling two-factor-authentication in accordance with PSD2 legislation

STEP 7

At the end of the session, the customer can be redirected to a feedback page or to any other website, defined by the partner

Compliance & Customization

Our technology is fully AML, KYC and eIDAS compliant. It is GDPR and PSD2 ready. We’re a non-qualified trust service provider in our native Hungary and constantly work with regulatory bodies to maintain the highest possible standards. FaceKom will receive the ISO 27001 certification soon after a thorough systems audit.

All of our products are white-label, so they can be easily customized to fit your company’s needs.

They’re browser-based and don’t require any kind of app- or 3rd-party plugin installation from your customers.

Associated Products

FaceKom eID

easy-to-use client identification

Provides customer identification solution, both real-time and non-real time with several automated checks included.

Learn more

FaceKom KIOSK

All-in-one remote digital customer service solution

Learn more

Some of our Partners

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